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Online education for healthcare professionals
Physician's chats
Pharmacist's chats
Under CPD accreditation
120 min

Effective Communication in Pharmacy to Foster Patient Care

03 Sep Thursday
11 : 00 AM Dubai (GMT +4)
+50
It's over
Documentation for this webinar is presented to the Dubai Health Authority and CPD standards
For Pharmacists, Soft skills

Webinar Talk: Effective Communication in Pharmacy to Foster Patient Care

Time & date: 03 September 2020. 11:00 GMT+4

Webinar overview:

Effective Communication in Pharmacy to Foster Patient Care
 
This is a course that will cover communications in pharmacy and pharmacy practice. It covers
general communications concepts of verbal, noverbal and vocal communications, and how they
may be different culturally. How to become a good listener, and how to prepare various
questions and responses to patient care needs will be covered in this course.

Goals of this webinar are:

Developed together with Ajman University

MOHAP Accredited Webinar 1 CPD point
The attendance is FREE.

The certificate of participation is FREE.

To upgrade the certificate degree with 1 CPD point, you should pay Fee: 50 AED

 
By the end of the course, participants should be able to:
 
1) Recognize verbal, vocal and non-verbal communications in general and in pharmacy
practice in specific
 
2) Practice listening techniques and interviewing skills and patient questioning

Target audience:

  • Retail pharmacists,
  • Pharmacists, Pharmacy heads,
  • Pharmacy managers.
  • Clinical pharmacists

Post Webinar Quiz

Learning objects:

1) Verbal, vocal, non-verbal communications
  This lecture covers general concepts of verbal, noverbal and vocal
communications, and how they may be different culturally. Why does communication matter in
pharmacy? Main role of pharmacist as drug therapy expert needs good communication skills.
Consequences of lack of information or understanding can very dramatic for patients, their
families, communities and YOU the pharmacist
2) Listening and interviewing skills
 How to become a good listener, and how to prepare various questions and responses
to patient care needs will be covered in this lecture. What defines perception of patients of
pharmacist, his/her credibility & persuasion are highlighted. Barriers and constraints to effective
communication will be discussed and possible solutions are devised.
Author

Dr Sanah Hasan

Associate Professor - College of Pharmacy - Ajman University

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