Documentation for this webinar is presented to the Dubai Health Authority and CPD standards
Webinar Talk: Patient Counseling. WHY and HOW
Time & date: 06 September 2020. 11:00 GMT+4
Patient Counseling . WHY and HOW
The course cover the art of counseling patients on their medications will be detailed including
over-the-counter and prescription medications, and new or re-fill prescriptions. It will span inter-
professional communications with nurses, other healthcare professionals and physicians.
Assertive communication skills and replying and behaving assertively will be emphasized and
role played in this course.
Goals of this webinar are:
Developed together with Ajman University
MOHAP Accredited Webinar 1 CPD point
The attendance is FREE.
The certificate of participation is FREE.
To upgrade the certificate degree with 1 CPD point, you should pay Fee: 50 AED
By the end of the course, participants should be able to:
1) Practice patient counseling skills regarding prescription, refill and OTC medications
2) Discuss communications between various healthcare professionals in patient care such as
pharmacists, nurses and physicians
3) Differentiate assertive vs passive vs aggressive communication and behavior
- Retail pharmacists,
- Pharmacists, Pharmacy heads,
- Pharmacy managers.
- Clinical pharmacists
Post Webinar Quiz
Patient counseling - 1 (The counseling pharmacist)
The art of counseling patients on their medications will be detailed including over-
the-counter and new or re-fill prescriptions. Other important topics are: Using questions wisely
when talking to patients; Presenting information clearly, Closing the interaction, Communicating
through agents other than patients.
Patient counseling- 2 (Inter-professional communications and assertiveness)
The differences between passive, assertive and aggressive behaviors is illustrated.
Assertive communication skills and replying and behaving assertively will be emphasized in
inter-professional communications with nurses, other healthcare professionals, physicians, with
employers and the patients themselves.