Documentation for this webinar is presented to the Dubai Health Authority and CPD standards
Webinar Talk: Effective Communication in Pharmacy to Foster Patient Care
Time & date: 03 September 2020. 11:00 GMT+4
Effective Communication in Pharmacy to Foster Patient Care
This is a course that will cover communications in pharmacy and pharmacy practice. It covers
general communications concepts of verbal, noverbal and vocal communications, and how they
may be different culturally. How to become a good listener, and how to prepare various
questions and responses to patient care needs will be covered in this course.
Goals of this webinar are:
Developed together with Ajman University
MOHAP Accredited Webinar 1 CPD point
The attendance is FREE.
The certificate of participation is FREE.
To upgrade the certificate degree with 1 CPD point, you should pay Fee: 50 AED
By the end of the course, participants should be able to:
1) Recognize verbal, vocal and non-verbal communications in general and in pharmacy
practice in specific
2) Practice listening techniques and interviewing skills and patient questioning
- Retail pharmacists,
- Pharmacists, Pharmacy heads,
- Pharmacy managers.
- Clinical pharmacists
Post Webinar Quiz
1) Verbal, vocal, non-verbal communications
This lecture covers general concepts of verbal, noverbal and vocal
communications, and how they may be different culturally. Why does communication matter in
pharmacy? Main role of pharmacist as drug therapy expert needs good communication skills.
Consequences of lack of information or understanding can very dramatic for patients, their
families, communities and YOU the pharmacist
2) Listening and interviewing skills
How to become a good listener, and how to prepare various questions and responses
to patient care needs will be covered in this lecture. What defines perception of patients of
pharmacist, his/her credibility & persuasion are highlighted. Barriers and constraints to effective
communication will be discussed and possible solutions are devised.